Customer Relationship Management (CRM)
The CRM component of Learnaxis is designed to give service-based businesses a clear, organised view of everyone they sell to or hope to sell to — from a first-contact lead to a long-standing repeat customer.
- Each customer record can hold key contact details, notes from previous conversations, a history of interactions, and any relevant documents or attachments the business wants to keep on file.
- Beyond individual customer records, the CRM module supports lead and sales pipeline tracking.
- Follow-up tracking is another central feature of the CRM.